Aseptogel Privacy Policy – Personal Data Protection for Malaysian Members

Introduction

Aseptogel understands that your trust in us depends greatly on how we handle your personal information. This Privacy Policy is written in plain, straightforward language — not in legalese that is difficult to parse — because we want every member to genuinely understand what happens to their data.

As an online entertainment platform serving Malaysian users, Aseptogel complies with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We operate on the principle that your data belongs to you — we are merely its custodian, not its owner.

This Policy applies to all information Aseptogel collects from you when you register an account, make a deposit, play games, contact customer support, or interact with any part of our platform in any way.

Data We Collect

Aseptogel collects your personal data from several different sources. Below is a full explanation of the types of data we collect and how it is collected:

Data You Provide Directly

• Account Information: Full name (as per MyKad), active Malaysian phone number, email address, and password (stored in an unreadable hashed format).
• Identity Verification (KYC) Information: A copy of your MyKad or passport, identification card number, date of birth, and current residential address for age and identity verification purposes.
• Financial Information: Bank account numbers, e-wallet phone numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), and related details required to process deposits and withdrawals in Malaysian Ringgit (MYR).
• Support Communications: Records of live chat conversations, emails, and any other communications you send to the Aseptogel support team.

Automatically Collected Data

• Device & Technical Data: IP address, browser type, operating system, screen resolution, device model, and application version used to access the Aseptogel platform.
• Usage Data: Login and logout records, pages visited, games played, time spent, bets placed, and general usage patterns.
• Cookie Data: Session information, user preferences, and analytics data collected through cookies and similar tracking technologies (explained further in Section 8).
• Location Data: General location information based on IP address to verify access from Malaysia and meet compliance requirements.

How We Use Your Data

Aseptogel uses the personal data collected solely for the following purposes. We do not use your data for anything beyond what is stated here without obtaining your consent first:

• Account Management: Registering, verifying, and managing your member account, including processing logins, security settings, and platform preferences.
• Transaction Processing: Processing RM deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX, and other Malaysian local payment methods, as well as handling your withdrawal payouts.
• Service Delivery: Provides access to all games and betting on the Aseptogel platform, including live casino, slots, EPL and Malaysia Super League football betting, e-sports betting, and other categories.
• Customer Support: Addressing enquiries, resolving complaints, and providing technical assistance in Bahasa Malaysia via live chat and email.
• Security & Anti-Fraud: Detecting and preventing fraud, money laundering, unauthorized access, and activities that violate the platform's Terms and Conditions.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable in Malaysia, including required reporting and record-keeping requirements.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the user experience, introduce new features, and resolve technical issues.
• Marketing Communications: Sending notifications about Aseptogel's latest promotions, bonuses, and offers — only to members who have opted in to receive marketing communications at the time of registration.

Data Storage

Aseptogel stores your personal data using secure, up-to-date server infrastructure. Below is information on how and for how long your data is retained:

• Server Location: Aseptogel member data is stored on servers managed by certified cloud infrastructure providers that meet strict international security standards. All servers are protected by multiple layers of physical and digital security measures.
• Active Account Retention Period: For as long as your account remains active with Aseptogel, your personal data will be retained to allow us to deliver our services properly.
• After Account Closure: After account closure, your basic personal data is retained for the period required under Malaysian law (typically 7 years for financial records) before being permanently deleted or anonymised.
• Transaction Records: Records of all financial transactions, including deposits and withdrawals in RM, are retained in accordance with Malaysian financial regulatory requirements.
• Log Data: Technical logs and activity data are retained for a maximum of 12 months for troubleshooting and fraud detection purposes, after which they are automatically deleted.

Sharing Data with Third Parties

Aseptogel does not sell or share members' personal data with third parties for marketing purposes. However, there are limited situations where data sharing is necessary to operate our services:

• Payment Provider: Required transaction information is shared with local Malaysian payment providers (such as Touch 'n Go, DuitNow, GrabPay, and FPX gateways) to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: Required game session data is shared with licensed game providers such as Evolution Gaming, Pragmatic Play, and Microgaming to operate live casino and slots games. These providers comply with international industry privacy standards.
• Legal Authority: Aseptogel will disclose personal data to Malaysian authorities when required by court order, official investigation, or other legitimate legal obligations. We will notify you of any such disclosure unless prohibited by law.
• Technical Service Providers: Third-party technical service providers that assist Aseptogel in operating the platform (such as cloud infrastructure providers and email services) may process your data as data processors on our behalf, subject to strict data protection agreements.

Data Security

Aseptogel invests seriously in security infrastructure to ensure your personal data is always protected. Key security measures we have in place include:

• SSL 256-bit Encryption: All data transmitted between your browser and Aseptogel's servers is encrypted using the latest TLS/SSL protocol with 256-bit keys — the same standard used by Maybank, CIMB, and other major Malaysian financial institutions.
• Data-at-Rest Encryption: Sensitive data stored in Aseptogel's databases is also encrypted — meaning even if someone were to gain physical access to the servers, the data would remain unreadable.
• Two-Factor Authentication: Aseptogel offers two-factor authentication (2FA) for all member accounts as an additional security layer to protect against unauthorized access.
• 24/7 Monitoring: Aseptogel's systems are continuously monitored to detect suspicious activity, unusual login attempts, and other security threats.
• Regular Security Testing: Aseptogel conducts regular penetration testing and security audits by independent security experts to identify and address vulnerabilities before they can be exploited.
• Internal Access Controls: Access to member data on Aseptogel's end is restricted to staff who genuinely require it to carry out their duties, in line with the principle of least privilege.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection, you have the following rights regarding your personal data at Aseptogel:

To exercise any of the above rights, please contact the Aseptogel support team via live chat or email at support@aseptogel.asia. We may need to verify your identity before processing your request in order to safeguard your data. Aseptogel does not charge any fees for processing reasonable data rights requests.

Cookies & Tracking Technologies

Aseptogel uses cookies and similar tracking technologies to enhance the user experience and analyse how the platform is used. Below is a full breakdown of the types of cookies we use:

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the Aseptogel platform, including your ability to log in and make transactions. Aseptogel does not use third-party cookies for targeted advertising.

Financial & Payment Data

As Aseptogel handles financial transactions in Malaysian Ringgit (MYR), we place special emphasis on protecting our members' financial data. Below is our policy regarding financial data:

• Full Payment Details Are Not Stored: Aseptogel does not store your full bank account number or credit/debit card details. All sensitive payment information is processed directly by licensed payment providers using systems that comply with PCI-DSS standards.
• Payment Token: For convenience, Aseptogel stores payment tokens issued by e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and the FPX gateway, enabling deposit processing without retaining your actual sensitive information.
• Transaction Records: Records of all deposit and withdrawal transactions in MYR are retained for legal compliance, dispute resolution, and audit purposes. These records are protected with full encryption.
• Anti-Fraud Monitoring: Aseptogel monitors all financial transactions to detect suspicious patterns that may indicate fraud, money laundering, or other illegal activity, in compliance with Malaysian legal requirements.
• Payments in RM Only: All transactions on Aseptogel are conducted in MYR. We do not accept or process any foreign currency. This ensures all transactions remain subject to applicable Malaysian financial regulations.

Child Protection

Aseptogel maintains a strict zero-tolerance policy against the use of our platform by minors. Our platform is designed exclusively for adults aged 18 and above.

• Absolute Prohibition: Aseptogel does not knowingly collect any personal data from individuals under the age of 18. Should we discover that such data has been collected inadvertently, it will be deleted immediately.
• Age Verification: Aseptogel's registration process is designed to block underage access. Aseptogel reserves the right to request proof of age (MyKad or passport) at any time, particularly before processing a first withdrawal.
• Parental Responsibility: If you are a parent or guardian and believe your child has accessed the Aseptogel platform, please contact us immediately at support@aseptogel.asia. We will investigate and delete all related data within 48 hours.

Privacy Policy Updates

Aseptogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or feedback from our members. When material amendments are made:

• The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.
• In-platform notifications or emails will be sent to all active members at least 7 days before any amendments take effect, where reasonably practicable.
• For non-material amendments (such as spelling corrections or language clarifications), advance notice may not be given.
• Continued use of the platform after an amendment's effective date constitutes acceptance of the updated policy. If you do not agree, you have the right to close your account and request deletion of your data.

Contact Us for Privacy Matters

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Aseptogel handles your personal data, please reach out to our privacy team through any of the following channels:

• 24/7 Live Chat: The fastest way to get a response — our support team speaks Bahasa Malaysia and is available at any time, including late at night during EPL matches.
• Email: support@aseptogel.asia – for written enquiries or matters requiring documentation. We aim to respond to all emails within 24–48 business hours.
• Official Requests: For formal data rights requests (access, correction, deletion), please send an email with the subject line "Data Rights Request – [Your Username]" clearly stating the right you wish to exercise.